Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Each ticket that you post to the client help crew will be handled in about 60 mins. The basic questions will be replied to asap. Nevertheless, if the help question you have submitted calls for the help of a capable admin technician, we are going to send the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Client Help And Support Service

  • We’ll be online for you 24/7 to provide you with advices and technical support as well as to assist you with any problem that you could possibly stumble upon whilst taking care of your virtual server. We can easily assist you with all installed in advance apps, such as your Operating System, server administration panel (depending on the VPS type) and the Web Site Control Panel designed entirely by our developers.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and routinely updated knowledge base is built into our in–house built Web Site Control Panel. It offers quick tips on how to conduct all of the key site management jobs. The Help zone presents descriptive how to articles and reviews and step by step video lessons. You can access the Help section by clicking on the Help or Video buttons in the top right corner of each Control Panel section.