Technical Support Channels
A 1–Hour Response Time Guarantee
We provide a one–hour response guarantee for each trouble ticket or email that you submit to our customer service staff. We’ll swiftly respond to all standard questions and forward the issue to our server admins if any additional assistance is required. If you make use of our Administration Services package, we will execute any of the included server management services at a time that has been agreed upon beforehand.
A First–Class Technical Support Service
Our help desk support team will be at your disposal 24x7 should you need help while working with the Web Site Control Panel or with any of the applications that we have pre–installed on your behalf on the server. What is more if you need help tackling all the standard administration tasks on your dedicated server, you can take a glimpse at the Administration Services package, which includes backup disk space, weekly OS updates, troubleshooting and installation services, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Each Linux dedicated hosting server is fitted out with our free Web Site Control Panel, which features an elaborate knowledgebase and a collection of instructional video tutorials. Whenever you require assistance working with the Web Site Control Panel, just press the Videos or Help buttons situated in the top right corner.