There're a lot of shared web hosting companies out there, still the majority of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The type of support that you will have via this particular channel of communication may vary based on the supplier - several of them offer dedicated phone support, while others offer basic and customer support only as some matters are more time-consuming and it's far easier to be resolved through a trouble ticket, especially if the situation has to be escalated. However, it is good to find that you can always get in touch with your web hosting supplier because there're a lot of small-scale problems that can be managed easily and timely with a telephone call, not mentioning that you can get more info for the services even before you become a customer.

Phone Support in Shared Web Hosting

We know that the option to communicate with a live consultant is very important, that's why we have three support lines globally (USA, UK and Australia) and you are able to contact us over the phone for fourteen hours a day. If you consider buying one of our Linux shared web hosting, for example, you're able to give us a call and learn more about our services before you order in order to be sure that we do match all system requirements for your sites. Following your order, you will be able to call us about all of the sales or billing problems you may experience, or receive any general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we provide include real-time phone support for 14 hours a day. If you are unsure which package will be suitable for your sites, you would like to learn more about the package's features or you're looking for any other type of info about our services, you're able to call any of the local phone numbers which we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. If you already have an account, you can get in touch with us about sales and general issues, although we are usually able to help with a variety of tech issues as well. For strictly technical problems you'll need to employ our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the better option if the problem can take extra time to be taken care of or it has to be escalated to our system administrators.