A live chat is one of the many channels of communication provided by some web hosting companies as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of communication is quicker compared to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a telephone call with an agent. In addition, when the trouble that you experience needs some time to be investigated and taken care of, you will be able to do something different at the same time rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service free of charge provided that you have web access even when your web hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

As a part of the support services that we supply for our Linux shared web hosting, we have live chat support which is available every day, even on holidays. You're able to get in touch with us no matter if you already own an account or not, considering that we will support you with pretty much anything, ranging from supplying you with basic information regarding our solutions in case you aren't our customer yet and you are thinking about acquiring one of our packages, to helping you with creating an e-mail account in an e-mail client. A part of the issues are more complex and time-consuming, which means that you'll need to use the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, so if you have any questions concerning our Linux semi-dedicated hosting, you can contact our customer care team at any moment regardless of whether you have already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and problems, yet we are able to help you with quite a few tech questions too. We will help you pick the proper package for your websites in case you do not have an account yet, we can reply all the billing questions or issues you have or we can assist you with installing your new email address on your PC or smart phone - all of this will be done timely since our live chat service is online all day, each and every day. No matter when you require help, you can talk to an agent and save a long time.