If you’ve bought a web hosting package and you’ve got certain questions in regards to a specific feature/function, or if you have come across some problem and you require support, you should be able to contact the respective client care team. All web hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, since the most efficient way to solve a problem most often is to submit a ticket. This model of correspondence renders the responses sent by both sides simple to follow and enables the support team members to escalate the case in case, for instance, a server admin must step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you must use no less than 2 different accounts to contact the help desk team and to actually manage the hosting space. Incessantly switching from one account to another might be a burden, not to mention the fact that it requires quite a bit of time for most web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing your website files or customizing various settings. The ticketing system is being closely monitored 24x7x365 by our tech support staff and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get support. In contrast to other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request information in regards to any technical or billing problem. Besides, you can read a collection of educative articles, which will help you tackle the most commonly experienced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything from a single place, so we have incorporated a support ticket system into the in-house built Hepsia Control Panel, which is offered with every semi-dedicated server plan. This will enable you to handle the communication with our client service staff together with your hard drive space, which means that you won’t have to remember an additional sign-on name for another system. You will be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks while you are browsing the content within your semi-dedicated account. Additionally, you can go through older tickets using an intelligent search option or have a look at applicable knowledgebase articles, which contain solutions to commonly experienced challenges. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you.