Being able to communicate with your shared web hosting provider when you have any kind of questions or experience any problems is quite important and how quickly they'll answer and react can be essential, especially if your website is business-oriented, as longer downtime often means losing potential clients. The support options are usually a way to recognize genuine providers from resellers. The latter in most cases answer just to email messages or support tickets and you will need to wait for a day or even more to get a reply. In case the trouble needs a couple of replies, you will end up losing several days so as to get a basic problem resolved. With a legitimate and trustworthy website hosting supplier, you will be able to connect with the support anytime and receive a prompt response no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Web Hosting

All of our Linux shared web hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting solutions before you make an order or you're a current client and you have any kind of question or some difficulty, you will be able to contact us at any time, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any matters that need more time to research and handle. Unlike various other web hosting service providers, our trouble tickets come with a guaranteed max response time of only one hour, so whatever your issue is, it'll be resolved timely and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you aquire a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and common questions. Our agents will help you select the ideal package or supply you with info about our servers, to verify whether the system requirements for your web sites are met. If you are a current client, you can also contact us through electronic mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We warrant that every time you employ any of these two ways of correspondence, you will get a response within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other suppliers, even big ones, you'll be able to compare the response time because it often takes a full day for them to handle a ticket.

24/7 Customer Support in VPS

When you use our Linux VPS, you will never need to wait for more than 1 hour to get assistance for any type of problem that you may have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all the tickets which you open through your billing Control Panel or email messages which you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries globally and a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the different means of communication, so regardless what your question or issue is, there is always somebody to assist you in a timely manner. In case you need help with third-party software, which you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to receive quick support in general, let alone if you operate a whole server, that's why each dedicated server that we provide features 24/7 support with one-hour response time guarantee regardless of the situation. This service is cost-free for any kind of difficulties with the server or the software that was installed from our admins through the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from the billing section or you can send an email message, and the actual response time for either rarely surpasses thirty minutes since we have administrators available 24x7x365. In case you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, that you are able to include to your server plan through your billing Control Panel.